Terms of Service

Last updated: 3 September 2026

1. The Messaging Programme

The Blue Star Communication Services Messaging Programme (“the Programme”) is operated by Blue Star Communication Services, a BPO and call centre service provider based in Islamabad, Pakistan. Through the Programme we send customer-service and transactional notifications, including order updates, appointment reminders and replies to customer-service enquiries, to mobile numbers that have opted in.

2. Opting in

Messages are sent only after you give your explicit, recorded consent. The web form on our RCS Compliance page is the only way to opt in to the Programme. When you opt in you confirm that the mobile number you provide is a number you own or are authorised to use.

3. Message frequency

Message frequency varies according to your service activity. We send messages only when they are relevant to the service you have subscribed to, such as an order update or an appointment reminder. We do not send unsolicited or promotional messages on a fixed schedule.

4. Message and data charges

Message and data rates may apply. Depending on your mobile plan and operator, you may be charged by your mobile network operator for messages you receive or for data used to receive RCS messages. Please contact your mobile operator if you are unsure about any charges.

5. Opting out — STOP

You can opt out of the Programme at any time by replying STOP to any RCS message you receive from us. After you reply STOP, you will receive a confirmation message and we will stop sending further messages to your number. Opting out does not affect any other services you receive from us.

6. Getting help — HELP

For help at any time, reply HELP to any RCS message you receive from us. We will respond with the Programme name and our customer-service contact details. You can also contact us at support@bluestar-service.com or call +92 314 0843904.

7. Consent is not a condition of purchase

Consent is not a condition of purchase. You are never required to opt in to the Programme in order to purchase or receive any other goods or services from Blue Star Communication Services, and choosing not to opt in — or opting out later — will not affect the service you receive from us.

8. Your obligations

• provide a mobile number that you own or are authorised to use;
• keep your opt-in accurate and notify us if your number changes;
• not use the website or the Programme for any unlawful purpose.

9. Availability and changes

The Programme is currently offered as a pre-launch service and RCS messages are delivered only to authorised test devices. We may change, suspend or withdraw the Programme, and may update these Terms from time to time. When we update these Terms, we will revise the “Last updated” date at the top of this page, and the updated Terms will apply to messages sent after that date.

10. Governing law

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to its conflict-of-law principles. Any dispute arising out of or in connection with these Terms will be subject to the jurisdiction of the courts of Islamabad, Pakistan.

11. Contact us

If you have any questions about these Terms or the Programme, contact us at support@bluestar-service.com or call +92 314 0843904.