Privacy Policy

Last updated: 3 September 2026

1. Who controls your personal information

Blue Star Communication Services (referred to in this policy as “we”, “us” or “our”) is the business responsible for the personal information you submit through this website. We are a BPO and call centre service provider operating from:

5th Floor, E-11/2, ACE Uptown 2 Plaza, Northern Strip, Islamabad, Islamabad Capital Territory, Pakistan
Telephone: +92 314 0843904
Email: support@bluestar-service.com

2. Information we collect

We collect only the information described below, through the forms on this website.

• Contact-form submissions — your full name, your email address and the message you choose to send, submitted through the “Contact Us” form.
• RCS consent records — your mobile number in E.164 format, your confirmation that you consent to receive customer-service and transactional RCS messages, the exact wording of the consent declaration and its version, the page from which it was submitted, and a UTC timestamp and reference number.
• Technical information — when you visit this website, standard technical details (for example your IP address, browser type and pages visited) may be processed by our hosting, content-delivery and security providers.

3. How we use your information

• to respond to enquiries you submit through the contact form;
• to send customer-service and transactional RCS messages to numbers you have opted in;
• to record, store and, where necessary, demonstrate your consent;
• to honour opt-out (STOP) requests and keep the suppression records needed to avoid contacting you again; and
• to operate, secure and improve this website.

Where we send RCS messages, we rely on your consent. Consent is never a condition of any purchase, and you can withdraw it at any time by replying STOP to any message you receive from us.

4. How long we keep your information

We keep personal information only for as long as is necessary for the purposes described in this policy:

• Contact-form messages and our internal handling records are retained for no longer than 12 months from the date of submission.
• Consent records for the messaging programme are retained for 24 months from the latest consent event.
• Where you opt out, we retain only the suppression record needed to honour your request and delete it once it is no longer required.

5. Sharing with service providers

We do not sell, rent or otherwise disclose personal information to third parties for their own marketing purposes.

To operate this website and the messaging programme, we share personal information only where necessary with the following providers, each of which processes it under our instruction:

• web hosting on our own Ubuntu-based server, served through Nginx;
• Cloudflare, which provides content delivery and network security;
• Zoho, which provides the email service used to notify our support team about new submissions;
• Twilio, which provides the RCS messaging platform, and the mobile network operators that deliver RCS messages to your device.

6. Security

We apply appropriate technical and organisational measures to protect personal information, including encryption in transit (HTTPS), input validation, rate limiting and a honeypot field to filter automated submissions. We review these measures periodically.

7. Your rights and how to contact us

You may request access to, correction of, or deletion of the personal information we hold about you, or raise any question about this policy, by emailing support@bluestar-service.com. We will respond within a reasonable period. If you would like us to stop sending RCS messages to your number, reply STOP to any message or contact us using the details above.

8. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically.